ROOTS OF SUCCESS
Summer 2007| Volume 9 | Issue 3


"Amy, I Have A Question..."

When Dr. Kelton Rhoads and I are hired to conduct workshops for government relations staff and/or grassroots and PAC volunteers, we look forward to audience questions. It’s a great opportunity to give advice in real time relative to their grassroots and PAC influence challenges.

The following represents the “hit parade” of the most frequently asked questions from staff and volunteers (FAQ’s). And, some things don’t change. Many of them have remained on our FAQ list for years. In the interest of brevity, we are including our favorites.

Staff Questions

Q: “We do a good job of getting people to sign up for our advocacy network, because we have thousands of names in our data base. However, very few respond to our action alerts or take volunteer leadership roles. How can we reverse this trend?”

A: Laser in on what “being involved in the advocacy network” means. What does it mean when the volunteer joins in terms of their commitment and expected activity levels? Despite your nice graphics and catchy tag line, many times, there’s just no there there. The ubiquitous sign up usually goes like this: “Yes! I want to be involved in the advocacy network!” It’s nebulous – what does “involved” mean, exactly?

Q: “Our members don’t stay on message when giving legislative testimony or meeting with the media. How can we get them to stay on message?”

A: There is a lengthy answer to this that I shall try to distill into three main reasons:

  1. The volunteer has no understanding of the consequences of their behavior. Even worse, the staff can’t articulate this to them!
  2. There is no constructive critique that is shared with the volunteer and other volunteer leaders. When I ask staff “Well, what did you tell the volunteer who screwed up your meeting?” I usually get stunned silence. We can’t change what we won’t call out.
  3. Lack of “over learning” their material. Expertise is the result of over-learning. This is why novice influencers (our volunteers) sometimes “choke” in meetings where they are charged with presenting material that is a bit outside their expertise. If we want them to perform well, they have to know their material cold. (And no, the prosaic but ineffective role playing exercises that waste valuable training time and are more for the entertainment of the class than true learning don’t help – more on what does in another issue)

Q: “How can we inform our members that we are getting results behind the scenes by killing bills and preventing the introduction of other onerous legislative proposals?”

A: By telling your members that you are getting results behind the scenes by killing bills and preventing the introduction of other onerous legislative proposals (!) (I kid you not, we get this question a lot. I’m not certain what’s so challenging about that disclosure).

Grassroots / PAC Volunteer Questions

Q: “The new members of Congress are opposed to our issues and will never vote with us. Why should we be on cordial terms with them and even try, as you are suggesting, to build a relationship with them?”

A: Most influence novices focus on the differences between themselves and their audience, rather than on similarities. For your peace of mind, as well as anger management purposes, approach the legislator from what you have in common, rather than the issues on which you disagree.

Q: “What’s the most effective way to communicate with my legislator?”

A: I never know if the volunteer means effective in terms of time expended, or effective in terms of influence, so I always provide this two-pronged answer. First, it depends on how that lawmaker prefers to be communicated with. The most influential lobbying groups know that each lawmaker is different and they have a retail, rather than wholesale, influence strategy approach. That being said, the most effective way is not the most influential way, but those are two different roads. Effective in terms of time and effort is obviously email, but influential communications takes place face to face. The great communicators are never afraid to communicate face to face.

Q: “We met with our lawmaker in D.C. and he said, “Nice to see you, but you know I have an office in the district.” It was like he didn’t want to take time to meet with us in D.C. How should we have responded?”

A: First, we must reveal why this is happening. We have some negative pre-existing conditions which prevented a constructive dialogue. Again, three reasons:

  1. The constituents are perceived to have no new, valuable information for the legislator
  2. The lawmaker doesn’t have a pre-existing relationship with the constituents
  3. Previous meetings may have “poisoned the pond” in that there was no specific legislative “ask” or district specific issues discussed.

I agree that it’s not good form for the legislator to behave so dismissively, but if the above pre-existing conditions were different, I wonder if the interaction would have been more positive.

 

Copyright 2007, The Showalter Group, Inc.
Reproduction is prohibited without written permission.

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Positioning Yourself to Become Your Organization’s Political Involvement Guru

Part One

Recently, I sent one of my subscriber lists my “day one deviations” that can wreck political involvement programs. I received several hearty “Amen’s!” for one of the items on the list: “Allowing non-government relations staff to set unrealistic PAC and grassroots program goals.” To be inclusive, let’s also add lobbying goals in that deviation.

Obviously, many political involvement professionals are struggling with this – the unwanted interference in our work by colleagues who don’t have government relations expertise or experience. I believe this is partly due to our lack of “guru–ship” within our organizations.

We all want our function to be integrated into the organizational mission. It’s an asset to have colleagues who understand our function and to collaborate with them on organizational goals. However, I do become distressed when I witness people who have never talked to a grassroots volunteer, never had to raise a single penny for a PAC, or never had to talk to a legislator, who, suddenly and without warning, exhibits a childlike fascination with government relations work. In its typical form, the input delays projects and creates team dissension. The fascination typically shows itself after excessive socializing with their peers at a 45-minute breakout session on political trends at their annual IT, communications or PR confab.

This is especially nefarious in non profit organizations, where lots of names on a database are acquainted with donor potential, and thus, grassroots potential. Unfortunately, they are not equated with political power because usually about a third of the people on those lists don’t even know they are on the list. I’m not making this up; I hear it from clients all the time.

The lack of guru-ship is in part due to well-meaning government relations professionals who simply regurgitate what other groups do relative to political involvement, versus explaining what we know, with laser like precision, what will influence and motivate our members. (You do know this, don’t you?) I’ve seen smart government relations professionals repeat data findings without sourcing them, or knowing the research methodology. That’s important because methodology impacts the research veracity.

There should be no one, absolutely no one, inside our organization who knows what rattles and / or energizes our grassroots members and PAC prospects more than we do. If they do, that’s a real problem that will impact our long-term credibility and internal brand.

Why Internal Guru-ship?

Years ago, Tom Peters’ Brand You book was one of my recommended reads for political involvement professionals. It still is today.

As Tom Peters stated, “In days gone by, a company worker could be obscure yet secure. Today, you cannot. You have got to have a personality. You have got to have a specialty; you have got to be a brand.” In other words, he says “You have got to be a guru.”

Plus, one of the great benefits of internal guru-ship is that for those of you who abhor self-promotion, guru-ship impels people to come to you. Your “guru gravity” brings them in.

Guru-ship is important for your career trajectory, and it’s also important for your livelihood. Fortunately for you readers, I will tell you how to accomplish this. It requires being disciplined (My definition of discipline? Doing what you don’t feel like doing. That’s it.) by developing and applying your expertise, plus having some PR along the way.

Getting Started on Internal Guru-Ship

1. Specialize

A “know it all” simply is not an expert. Ideally, in guru nirvana, when an issue comes up about political involvement, those around the table should say:”Hey, you need to see Bob on the 12th floor about that.” So, it helps to be narrow rather than wide in your focus.

Michael Goldhaber, in Wired magazine, captured it best: “If there is nothing very special about your work, no matter how hard you apply yourself, you won’t get noticed and that increasingly means you won’t get promoted and paid much, either.”

So, what are you good at? What are you passionate about?

2. Get Around

I have a few clients who are phenomenally good at working around and over internal obstacles to get what they need. They get what they want because they take time to build internal relationships via eyeball to eyeball contact. They don’t tell everybody what they do and how great they are, but ask their colleagues how they can help them, what exasperates them, and share how they can be of help.

One of the most solid studies that validate this approach was conducted with workers at Bell Labs in the ‘80’s (Kelly & Caplan). Researchers wanted to find out why some star performers were routinely promoted and others were not. When they looked at all the variables, the one constant was the internal networks of the promoted individuals --- they enjoyed a more extensive internal network, chiefly characterized by reciprocity, than those who only reached out when they needed help from colleagues in other departments.

Networking outside of your organization is vital, also. And I don’t mean attending an endless number of receptions and passing out your business card, although I admit that’s a start. But it’s not true networking. You really want to contribute something of value to an organization. Volunteer for the hard assignments that nobody else wants. (Membership committee, anyone?) Contribute to the committees and sub-committees that require real measurable outcomes.

3. Bring Something to the Table

At our annual Innovate to Motivate conference last year, author Scott Eblin http://www.eblingroup.com/ was our keynote speaker. His book (The Next Level) reveals what it takes to move your career to the next level and why many executives don’t move beyond their first big promotion.

In his interviews with over 30 recently promoted executives from Fortune 500 organizations, the executives reported that, “Once you are promoted, you are expected to bring something to the table. You cannot sit there and let everyone else do the talking.”

I witnessed this recently at a meeting with about 12 government affairs professionals, all from the same organization. We had a lively discussion, and it was terrific because everyone was contributing, except one person. As human beings, we typically direct our energy and attention to people who are contributing. Now, I’m not advocating being one of those obnoxious, know-it-all, interrupting others types who repeat themselves and don’t contribute anything.

Many people are simply very deliberative, and when they speak up, it counts for something. However, one person out of the entire group said nothing for 90 minutes, and this included time for their questions, as well as me asking the group for general input. I could not help but wonder how that impacted his brand among his colleagues.

In Part Two, I’ll reveal six more practices to master as you take the journey towards internal guru-ship.

Copyright 2007, The Showalter Group, Inc.
Reproduction is prohibited without written permission.

 

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Innovate to Motivate 2008, February 11-14, Royal Pacific Resort at Universal Studio Orlando

Maintaining our reputation for innovation, our 2008 conference has over 30 workshop offerings, and almost half are new topics to I2M!

As a Co-Founder of Innovate to Motivate, our mission is in part to “motivate the motivators.” It’s not for everyone. It’s for those who are serious about professional and personal excellence.

We will address common challenges faced by PAC and grassroots professionals, as well as our signature workshops on the science of influence; we have added an additional influence workshop on how to help your members resist the influence of opposing groups.

We’ve also secured Otis Williams, CSP, who will deliver a fantastic keynote on how to stay motivated in challenging times. Here is what motivational speaker Les Brown says about Otis:

"I've heard speakers all across the country. Otis Williams ranks at the top among the best I've heard in my career as a speaker. His level of rapport with the audience, impeccable presentation style, energy, and substance of message are superb. He mesmerizes the audience. Watching him speak is a life-changing experience."

Join with other grassroots and PAC professionals who are committed to professional and personal development by attending Innovate to Motivate 2008. This year our Co-Chairs are Meaghan Killion of International Paper and Patroski Lawson of Solvay Pharmaceuticals.

 


2008 Innovate to Motivate Co-Chairs
Patroski Lawson, Senior Representative, Government Affairs with Solvay Pharmaceuticals
and Meaghan Killion, Manager Political Affairs with International Paper

I2M is known for our highly interactive workshops, a rigorous professional development curriculum and workshops on the science of influence. What do the most progressive government affairs professionals think about I2M? Click here to read more.

Click here to download a registration form.

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About
The Showalter Group, Inc.

The Showalter Group works with associations and corporations that want to increase their grassroots and PAC productivity. We provide highly customized solutions via grassroots consultation, public affairs staff and volunteer training, coaching for public affairs staff, keynote presentations, and grassroots project management.

To book Amy Showalter to speak at your next meeting, or to inquire about our grassroots or PAC consulting services or other products, contact us at:


The Showalter Group, Inc.
312 Walnut Street
1600 Scripps Center
Cincinnati, OH 45202
p 513.762.7668
f 513.553.9777

amy@showaltergroup.com