Roots of Success Newsletter
  
 

 I’m excited to report that Dr. Kelton Rhoads and I are partnering on a new service to government relations professionals that helps you win in that influence arena– the regulatory arena. Our Regulator Intel services go beyond the traditional “who has a relationship with this legislator?” approach to regulatory lobbying to the themes, similarities, and relationships that reflect opportunities for ethical influence.  To our knowledge, there’s nothing like it out there.  Stay tuned. . .

Improving Your Political Involvement Program by Asking the Right Questions 

It might sound simple, but knowing how to ask a good question is a discipline worth cultivating.  Based on my experience leading a corporate grassroots network, as well as advising top associations and corporations on how to do the same, I have learned that there are some questions that you should have at the ready to ask your top volunteers. The answers will yield actionable insights.
 
I don’t think asking good questions comes naturally to any of us, because many times we feel like we’re interrogating someone.  But as long as they are expressed as a curiosity rather than an investigation, they will work. 
 
Asking good questions is a very subtle way to acknowledge and recognize your volunteers, as well.  Everyone likes to tell their story and provide feedback, and it’s a sign of respect to seek other’s opinions.
 
Here are my favorite questions to ask your top volunteers:
  • What should we do differently to motivate our grassroots volunteers?
  • Where do you want to go from here?
  • What are you most proud of in your volunteer role?
  • How can I help you be successful?
  • What’s the question I didn’t ask you that you wish I had asked you?
  • What’s needed to close the gap, if any, between your current volunteer experience and your ideal volunteer experience? 

Research Reviews

What Isn't Obvious Is...

There is some chatter about new findings on the importance of personal visits from constituents as the most effective way to communicate with legislators. This is obvious to anyone in the government relations profession. Another finding is that “personal” and “customized”, communications have a greater impact than form communications. We all know this. 

The bottom line? The medium is not the message, the message is the message, as Dr. Kelton Rhoads says. The medium is really a lower level decision; before you address that, you have to craft a message that matches the value system of the recipient.  And by the message, I don’t mean whether it’s “personalized” or “customized” I am referring to whether it really meshes with the value system of the recipient. And that requires that you “stop, look and listen” for the essence of your persuasion prospect. 

News from Innovate to Motivate

As usual, we had a very productive meeting of the I2M Advisory Committee in DC a few weeks ago. We have some big changes coming for I2M 2012, everything from the number of gatherings we’ll conduct to the I2M name and how you can be a part of I2M 2012. Stay tuned! 

Welcome new Advisory Committee members:
  • Sue Pechilio Polis, Director of Outreach, Trust for America’s Health
  • Jeana Hultquist, Vice President, Legislative Affairs, U.S. AgBank

Our Co-Chairs for the 2012 conference year are:

  • Heather McTavish Doucet, Director, Government Relations, International Foodservice Distributors Association
  • Jenny Boese, Vice President, External Relations & Member Advocacy, Wisconsin Hospital Association

Prime Fibs . . . . Juicy Morsels That Are Not What They Seem, 2011

This version of “Prime Fibs” is an expanded version of an original article I co-authored years ago. Alas, the “hits keep on coming,” so, in the spirit of the truth, I present to you “Prime Fibs 2011.” We have so many Prime Fibs that we’ll tackle a few in this Roots of Success, and a more in our next issues. 

Do you ever wonder where certain “laws” of public affairs management and strategy are initiated, and how they are accepted into the mainstream thoughts and practices of paid professionals? Do you ever question why we take advice from certain “experts?”

A recent experience at a meeting of public affairs professionals reminded me of the following amendment that was proposed to a bill in the New Mexico State Legislature in 1997:

“When a psychologist or psychiatrist testifies, he shall wear a cone-shaped hat that is not less than two feet tall. The surface of the hat shall be imprinted with stars and lightening bolts. Additionally, he shall be required to put on a white beard that is not less than 18 inches in length. He shall punctuate crucial elements of his testimony by stabbing the air with a wand. When a psychologist or psychiatrist provides testimony, the bailiff shall contemporaneously dim the lights and administer two strikes to a Chinese gong.”

Senator Duncan Scott left no doubt. He unequivocally revealed his attitude towards “experts” who testified in criminal trials that defendants are insane and, therefore, are not legally responsible for their crimes. His colleagues shared Senator Scott’s views, as they voted to approve the proposal! It got as far as the House of Representatives, which eventually blocked it from enactment.

Our concern regarding bad advice went up a couple hundred degrees recently. The experience forced us to ask: To whom are we listening? Who are we using as our exemplars and role models? From whom have we decided to accept advice?

Listen with Discernment

At a meeting conducted by an organization for public affairs professionals, the group discussed grassroots program development, from initiation to maintenance issues. Advice was being given as the gospel truth, without consideration for organizational norms, company culture, etc. Also, there was no information on how the gospel truth was revealed. An online survey? Focus groups? Casual conversation? I became really panicked when I saw the participants frantically taking notes after each new claim was made. (confirming my alarm, one veteran in the group looked at me and rolled her eyes at the scene)

This experience caused me to remember all of the “Prime Fibs” relative to government relations management that we have heard extolled through the years. While this article does not permit me to enumerate all of them, here are some of my favorites.What makes them especially panic inducing is that they are from “experts” who get paid to advise public affairs professionals.

“If you did not contribute financially to your member of Congress, don’t expect to get a meeting with him or her.”

Astonishingly, this was uttered by a grassroots “motivational speaker” to a group of non-profit advocacy volunteers at their national lobby day event --- I think he’s now risen to the rank of four-star curmudgeon. This is so off-base it’s not even wrong. (If I was the client, I’d pull the fire alarm to stop the meeting) Now, if this person has evidence or research to prove this, I think we’d all be interested in that, but I’ve not seen the evidence for such a sweeping statement.     

“Conferences are great because you can listen and steal your colleagues’ ideas” (And this was said by a consultant who I assume applies this advice to his own practice)

As a producer of the annual Innovate to Motivate conference, I obviously promote best practices sharing and collaboration among political involvement professionals. But I remind people to always “adapt, not adopt” any strategy or tactic, and make sure they ask the right questions before implementing something they heard at a conference. 

Stay tuned for more Prime Fibs in the next Roots of Success.

Thanks for reading!

IN THIS ISSUE

What's New
Research Reviews
News from Innovate to Motivate
Top Tips