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THE SHOWALTER GROUP, INC.
ROOTS OF SUCCESS
The Resource for Grassroots Productivity
www.showaltergroup.com
Spring Quarter 2002
Volume 5
Issue 2
Welcome to the Roots of Success newsletter. If this message was forwarded to you, click here to subscribe.
In This Issue:


#33
Listening:

"It is irrelevant what we think is the most efficacious or compelling way to convey important issues to our grassroots customers. They will determine what is relevant. We must listen."


Quarterly Poll
What’s the one accomplishment you are most proud of relative to your grassroots or PAC program in 2001?
(click here to answer)


We will publish the results and address the majority response in the next Roots of Success.




Research-Based Benchmarking Tool / Workshop
--
How to Find, Keep, and Motivate
Quality Grassroots Advocates for Your Cause

(click here)



New Tips
Booklet !


"Beyond Fundraisers
and Fly-Ins
--
How to Keep
in Touch
With Your Legislators
All Year."


(click here)



#34
E-Advocacy:

"Our electronic communications tools are one way we can create a grassroots community, instead of being a substitute for it. Are you utilizing the medium to create espirit de corps, or only to ask for favors?"

Prime Fibs....Juicy Morsels That Are Not What They Seem

Part Two

Do you ever wonder where certain "laws" of public affairs management and strategy are initiated and how they are accepted into the mainstream thoughts and practices of paid professionals? Do you ever question why we take advice from certain "experts"? Click here to get the answers and read the complete article . . .


"When the ACC PAC was established in early 2002, we were concerned about our ability to motivate our members. Amy's reputation was tops in the industry and while preparing for the meeting I was confident that Amy's professionalism and meticulous style were a win/win. Not only did she motivate our members, her presentation was so convincing that 90% our attendees at our first ever PAC and grassroots meeting and fundraiser became PAC members at the top giving level."
- Dana Langley Birdsong
Director, Political Action Committee
American College of Cardiology


The Science Behind Rewards And Recognition For PAC And Grassroots Members, Part 1

Providing significant rewards and recognition have been a constant mantra of government relations professionals who want to increase participation in their PAC and grassroots programs. In fact, the program I led for nine years, the Nationwide Insurance Civic Action Program, was a leader in establishing systematic informal and formal recognition programs which were duly copied by corporations across the country. Click here to read the complete article.



How To Integrate Grassroots Into Your Corporate Culture

Many grassroots programs fail because the corporate culture does not understand the value of employee/member grassroots involvement. While a grassroots or PAC leader cannot change an organization's culture, there are initiatives we can undertake to accelerate the appreciation for grassroots advocacy. Click here to read the complete article . . .



Enhancing The Communication Effectiveness Of Your Grassroots Advocates, Part 2
    By Greg Coker

The value of knowing one's back-up style is the ability to monitor both individual behavior as well as recognizing others under stressful conditions. Most participants of the political process have observed the stress level during the last two weeks of a legislative session. Tensions are flaring, the stress level is high and it's not uncommon to witness unproductive communication among legislators, lobbyists and grassroots participants. To read the complete article, click here . . .



Innovate To Motivate Exceeds Expectations!

As many of you know, my grassroots and PAC consulting colleagues Peter Kennerdell, Tony Kramer and I partnered to sponsor a different type of professional development conference for senior level PAC, grassroots, and lobbying professionals.

We convened in Orlando, Florida January 30 through February 2. The following are just some of the comments we received from conference participants. Click here to read the comments.



"Our work with Amy is resulting in a grassroots network of more assertive recruiters, more effective leaders, with more happy and rewarded volunteers that are sticking around. For example, in July we had a coalition of 20 with a network of 50. Now we have a coalition of 75 with a network of 500. We watched the lightbulbs go on as my grassroots networkers listened to Amy Showalter and partook in her activities. All of them commented on how informative and useful her training modules are."
Sarah Mikesell Growney
Director, Wyoming Tobacco Use Prevention Coalition


Beyond Fundraisers & Fly-ins -- New Grassroots Advocate Training Resource

If you ever found yourself wishing that your grassroots advocates/PAC members would stay in touch with their elected officials all year, TSG has a resource for you.

I have authored a new publication that will teach your advocates how they can connect with their lawmakers all year, not only when they need their vote. "102 Ways to Keep in Touch with Your Elected Officials All Year" contains over 100 legislative, social, campaign, political and general networking techniques that result in more active advocates.

Custom imprinting is available, as well as licensing opportunities and booklet text customization for your particular industry/profession. Click here to view a sample of the booklet as well as an order form. .



January's Poll Results

Last quarter, our question was, "What's the one program initiative you did not accomplish in 2001?"

The resounding response was failure to design a grassroots recognition program. Click here to read the analysis of the poll and Amy's proposed solutions to the problem.




And The Hits Just Keep On Coming . . .

The Good Stuff

This issue's hit is an observation that I heard at a recent conference for public affairs professionals. One of the panelists was talking about how to maintain the grassroots culture in one's organization, and how to respond with alacrity to lawmaker's requests for testimony, grassroots letters of support, and so forth.

She stated that she attended a coalition meeting recently where the coalition members were considering hiring an outside consulting firm to collect positive stories from the coalition's members for legislative testimony, letters to the editor, etc.

She said, "I didn't say anything in the meeting, but I thought to myself, I do that all the time - - I'm always on the phone talking to my members to get their stories. If I have to hire somebody else to do it, that means I'm not doing my job." She's right. She's a pro and understands the importance of positive member stories to demonstrate grassroots results.

I don't believe that grassroots professionals can be expected to know the activities of every one of their members, but we surely should strive to know what our most productive group -- the top 20% -- are up to. If you don't know your stories, how can you evangelize other members to support grassroots advocacy and grow your grassroots membership?



Recommended Reading

"In Good Company - How Social Capital Makes Organizations Work", By Don Cohen and Laurence Prusak

This book was rated as one of Harvard Business Review's Top Ten for 2001.

As one who has experienced grassroots results via social capital, I am a true believer in the necessity of social connection to maximize one's grassroots and PAC programs. The authors cite numerous case studies from successful organizations that foster informal employee interaction to share knowledge, build networks, etc. The interaction results in more trust and knowledge sharing.

The implications for government affairs professionals? To motivate employees and members to contact their lawmakers, give to the PAC, etc., we must encourage trust, which is a by-product of social capital. If we can encourage our members/employees to share with us and each other their advocacy experiences, grassroots organizing challenges, etc., we can build greater cooperation and trust via social capital.

This coincides with John Heino's research with the Nationwide Insurance Civic Action Program members, who stated that one of the most influential factors on their decision to contact their legislators when asked was "the veracity of all corporate communications." Peter Drucker said it best -- "Organizations are no longer built on force but on trust."

If time is short, read chapters one, five, and seven.



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About The Showalter Group, Inc.

The Showalter Group works with associations and corporations that want to increase their grassroots and PAC productivity. We provide highly customized solutions via grassroots consultation, public affairs staff and volunteer training, coaching for public affairs staff, keynote presentations, and grassroots project management.

To book Amy Showalter to speak at your next meeting, or to inquire about our grassroots or PAC consulting services or other products, contact us at:

The Showalter Group, Inc.
675 Hartford Street
Columbus, OH 43085-4121

614-781-1300
Fax: 614-781-1383
amy@showaltergroup.com
www.showaltergroup.com

© Copyright 2002, The Showalter Group, Inc. .All Rights Reserved. All images and graphics are the property of The Showalter Group, Inc.. Reproduction requires permission.